How long does my order take to ship?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–7 business days depending on your location. You’ll receive tracking details as soon as your order is on the way.

Do you offer international shipping? 

No, we currently only ship within New Zealand.

What is your return policy? 

We accept returns within 14 days of delivery, provided items are unused and in their original condition. To start a return, please contact us at velantrisnz@gmail.com with your order details, and we’ll help you from there.